If you've got a community on your website, then you need to read Patrick O'Keefe's book, Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards. I have started a handful of (rather unsuccessful) communities in the last few years, and wish I'd had Patrick's book then. Maybe I [...]
TrackThePack has just released a commercial version of their popular website mashup that allows e-commerce store owners (really any website publisher) to add a tracking tool to their website. The service will track packages from UPS, FedEx, DHL and USPS shipping carriers and integrates with Google Maps to give you a visual representation of the [...]
My friends over at Sabotage Media have released a web service for their popular TrackThePack website. Read all about it and download sample PHP code at The E-Commerce Blog.
It's not often you hear about great customer service these days. Seriously, when is the last time you got off the phone with "support" and were actually not pulling your hair out or screaming obscenities? "Customer service" has become a meaningless word to categorize good service and bad. And as a result, it seems like [...]
I get a lot of phishing emails, but this is the first email I've gotten claiming to be the IRS. I love the excellent use of grammar: You got $33.70 tax refund, please follow the steps to get refund. The email doesn't even hide the actual link destination, and the site it directs to is [...]